If you use Online Chat as a guest
A guest session is created automatically. It has no name, email or phone number. To run it we keep an identifier for the session, your device and browser type, an approximate location from your connection, and how you use the service (for example, when calls start and how long they last).
If you log in
When you log in with your email, we also keep that email address, plus your coin balance and purchase history.
Camera and microphone
Your browser asks before either is switched on. They are used to carry a call or stream while it is happening. Recording other people is forbidden by our Terms of Service.
Messages and reports
Conversations are not read as a matter of routine. When something is reported, the reported part and any screenshots you attach are reviewed to work out what happened.
Why we use this data
- To run matches, calls, live streams and follows.
- To calculate and process paid calls.
- To prevent fraud and abuse, and to enforce suspensions and removals.
- To understand how the site is used and make it work better.
Who we share it with
We don't sell personal data. We share it only with:
- companies that run parts of the service for us, such as payments, hosting and abuse prevention;
- authorities, when a valid legal request requires it or someone's safety is at risk.
How long we keep it
There is no single fixed period. We keep data while your account or session is in use, while it is needed for a payment, dispute or legal obligation, or to keep a suspension in force, and then delete it.
Your choices
- Block or report anyone.
- Delete your account, or ask us to.
- Ask for a copy of your data or for it to be corrected. Depending on where you live, you may have further rights, and we will respect them.
Cookies
We store a small amount of data in your browser to keep your session and settings. The Cookie Policy explains what and why.
Age
Online Chat is not for anyone under 18. If we learn an account belongs to someone under 18, we close it and delete its data.
Questions about this page
See the contact page for the quickest way to reach us, or use the report option on the profile concerned.