Camera problems, guest chats, coins and the Next button are covered in the Help Center, which is often quicker than writing in.
Someone made you uncomfortable
Report them right in the call, or from their profile, a chat or a live stream, and block them if you like. A person reviews every report. If it involves anyone under 18, report it and leave the chat.
Your account was suspended
Write to us from the email on the account. Say roughly when it happened and why you think it was a mistake. A person reviews every request.
A payment question
Keep the receipt from the payment provider: we never see card numbers, so the receipt is how a payment is found. Remember that random matches and direct calls are priced differently: a random match costs the amount shown on the Start button, while a direct call is charged at that person's own price.
Your account and your data
You can ask for your account to be deleted, for a copy of your data, or for it to be corrected. The Privacy Policy explains what is kept and why.
What to include so we can help
- Your nickname, and the email you log in with (if you have one).
- Roughly when it happened, and whether it was in a call, a chat or a live stream.
- Your device and browser, for anything technical.
- Screenshots, if you have them. Never send your card number or password; we will never ask for either.
Our support email will be listed here shortly. Until then, use the report option in the app.